Privacy

Welcome to our Privacy Policy and, if you landed here, it means that you want to learn how we process your personal data at Tentspares Ltd and how we protect your privacy. We won’t let you down!

 

Data protection and privacy

We are committed to protecting your privacy. Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998 (see https://www.gov.uk/data-protection for details).

Tentspares Ltd will not sell, share or rent this information to others in ways different from what is disclosed in this statement. For billing and ordering purposes we will request contact information (like name, shipping address, landline telephone number) and financial information (like credit card number, billing address, expiration date). This information is used for billing purposes and to complete customers' orders.

If we have trouble processing an order, this contact information is used to get in touch with you. We may use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or divulge any personal information for any secondary purposes.

We will send details on our products and services only if users have elected to receive such information. To do this we require contact information such as name and email address. If at any time you no longer wish to receive this information or if your contact details change please email enquiries@tentspares.co.uk.

Cookies are used purely to identify new or returning visitors, no information is stored that is personal or person specific.

If you have any questions regarding our Privacy Policy or if you feel we are not abiding by it, please contact: The Data Controller at Tentspares Ltd, Unit 8A Jacknell Road, Dodwells Bridge Industrial Estate, Hinckley, Leicestershire LE10 3BS or by email to enquiries@tentspares.co.uk.

 

Security

We are committed to keeping your information secure both on-line and off-line. When sensitive information is submitted via the Website, that information is encrypted and is protected with SSL (indicated by the padlock icon on your browser). The servers on which we collect and store personal information are kept in a secure environment.

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.

We do that in order to:

• remember who you are after you log in so that you do not need to authenticate at each click;
  
  
• monitor if our website is running with the high performance we are dedicated to providing;
  
  
• let you browse between products without having to start back from the home page at each click;
  
  
• remember if you put something in your shopping cart before you decide to checkout; and
  
  
• control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action.

We use cookies without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

 

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address.

We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

 

Accounts

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again - you just have to log-in.

Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details below:

Tentspares Ltd
8A Jacknell Road
Dodwells Bridge Industrial Estate
Hinckley
Leicestershires
LE10 3BS

Company Registration No. 06965623
VAT No. 976 8203 80

 

Partial purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we may send you an email to remind you about your interest in the product.

If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

 

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you purchased. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

 

Personalisation

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience.

The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

 

What are cookies?

Cookies are the confusingly adorably named tiny text files that can be placed on your computer or mobile device that uniquely (but anonymously) identify your browser or device. They are unable to search your computer in any way, cannot introduce viruses to your computer and contain no personal identifying information about you (basically they are nothing to be afraid of).

 

What are cookies used for?

Cookies are used by sites or services when they want to know if your computer or device has visited that site or service before. These cookies on your computer or device can then be used to help remember your preferences (such as language), help you navigate between pages efficiently, and generally improve your browsing experience.

Similarly cookies are used by web publishers to help understand how their site or service is being used. Services such as Google Analytics use cookies to provide anonymous aggregated data such as how long users in general spent on the site, how many pages they visited and in which order etc.

Cookies can also be used for online advertising – by aggregating the very basic information cookies gather, informed guesses can be made about your demographic and ads targeted to you thusly. Or more simply – if you go to a site about watches, it may drop a cookie on your computer, so the next sites you go to will then contain ads about watches.

 

What types of cookies does The Online Advertising Guide use?

There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” The Online Advertising Guide routinely uses three of these types of cookie: “Strictly Necessary,” “Performance,” and “Targeting.”

Here is some information about each cookie category:

1. Strictly Necessary Cookies. These cookies are essential, as they enable you to move around The Online Advertising Guide and use its features. For example – the cookie to say you have/have not allowed cookies to be used on this site.
   
   
2. Performance Cookies. These cookies collect information about how you have used The Online Advertising Guide, for example Google Analytics, which is used to track basic user behaviour on this site so we can try and improve our users experience.
   
   
3. Targeting Cookies. Our advertising partners or other third party partners may use these types of cookies to deliver advertising that is relevant to your interests. These cookies can remember that your device has visited a site or service, and may also be able to track your device’s browsing activity on other sites or services other than The Online Advertising Guide. This information may be shared with organizations outside The Online Advertising Guide, such as advertisers and/or advertising networks to deliver the advertising, and to help measure the effectiveness of an advertising campaign, or other business partners for the purpose of providing aggregate Service usage statistics and aggregate Service testing.
   
   
4. Functionality Cookies. The Online Advertising Guide do not use this type of cookies, but just so you know: these cookies allow sites/services to remember how you’re logged in, when you logged in or out, and possibly anything you’ve done on a site while logged in. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.

 

How long will cookies stay on my device?

The amount of time a cookie stays on your device is variable: the majority of cookies expire after the end of your browsing session– others persist for longer. In online advertising you can generally expect most advertising cookies to last about one month at most (although again it varies).

 

First and third party cookies

First-party cookies are cookies that belong to The Online Advertising Guide, third-party cookies are cookies that another party places on your device through our site.

Third-party cookies may be placed on your device by someone providing a service for The Online Advertising Guide, for example to help us understand how our service is being used. Third-party cookies may also be placed on your device by our business partners so that they can use them to advertise products and services to you elsewhere on the Internet.

We will only contact you with order information. Unless you register and allow us to contact you with news letters and special offers.

 

Other uses of personal data

We only share your information with our shipping and drop shipping partners.

  

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honoured to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details above. We will be more than happy to help.

 

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it. Invoice and purchase details etc.

 

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal obligations. tax reasons or fraud detection

 

Who can you reach out to for privacy matters?

You can contact our Data Privacy Leader here:

Mr P Martyres
enquiries@tentspares.co.uk

 

Do you need to lodge a complaint?

If you have any privacy complaints, you have the right to lodge a complaint with our supervisory authority.

 

Update?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page www.tentspares.co.uk so it will be visible as you enter our store.